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Happy Return in 7 Days


You have to request a return within 7 days of receiving your order.

All returned items must be in brand-new condition, unused and with original tags and packaging, also filling out the form on the back of your Receipt and return it together with your package.

If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to refuse return and exchange of any items with wear, damage or removed tags or charge a handling fee on all items returned for non-quality issues.

Please contact ThatsPoint customer service at service@thatspoint.comat the first time when you want a return, and let customer service agent to help you solve the problem as much as possible before your returning.


Not eligible for Return


For safety and hygiene reason, there are no returns or exchanges on following category: 






Cancellation Policy


- Full refund on cancellation requests received within 48 hours of ordering.

- 50% refund of item’s total cost on cancellation requests received after 48 hours but within 7 days of ordering.

- Refund of shipping fees only on cancellation requests received after 7 days of ordering but before shipment.

- Order cannot be cancelled once we shipped off.